Show the source
A useful observation should connect back to the activity, field, document or conversation that supports it.
Separate observation from recommendation
Teams should be able to see what changed, how the system interpreted it and which action is being suggested.
Keep people responsible
Explainability gives users enough context to verify, challenge or accept guidance. Human responsibility remains part of the system.
Continue the conversation
See how Santati brings customer context, organizational memory and explainable guidance into one system.
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